We hope you and your families are managing to stay safe and well during these unusual and challenging times. As a direct result of the Coronavirus pandemic, and the exceptional pressure placed upon domestic and international postal services, some of our customers may experience some delays with their orders. We apologise for the inconvenience this may cause and we thank you for your patience and understanding at this time.

Orders are processed and dispatched on a first-come-first-served basis.

We generally depend on the speed and efficiency of customs and mailing services in each country. Sometimes we experience very fast shipping times, while others there are delays that we really cannot control or influence.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to a family member's home. We cannot ship to PO Boxes or APO/FPO addresses. Shipments can only be delivered to physical addresses.

As a general rule, the average normal post shipping delivery time for different countries is:

UK and Mainland Europe: 5 to 10 business days

USA, Canada, Australia and New Zealand: 5 to 10 business days

Rest of the world: approximately 20 business days

Weekends don’t count towards these timelines.

If your package takes slightly longer, we appreciate your patience while you wait for it to arrive.

Please allow at least 20 days before contacting us to inquire if you haven’t received your order by then. Some mailing services tend to experience longer delays in delivering orders. We unfortunately cannot control these delays and appreciate your patience in allowing additional time to receive your order.

Our aim is your complete service satisfaction. You can trust that we will always go above and beyond to deliver your order as soon as possible and in the quality you expect.

Shipping ("ships in") times displayed on beyouchair.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond beyouchair.com's control once it leaves our facilities, we suggest that if you have a special occasion or event that you wish to use your item for (such as a birthday, Christmas, anniversary, etc.) that you order your items well in advance.

Beyouchair.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience as much as possible. 

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, etc. please allow extra delivery time. During those special occasions we will do our best to provide notices to reflect possible delays. 

There may be occasions when beyouchair.com confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, beyouchair.com will contact you and offer to cancel the order and refund your purchase price in full.

* If you pre-ordered items as part of one of our pre-order campaigns, delivery timelines will differ and will be displayed on the pre-order campaign pages.

We offer a 1 year limited warranty on manufacturing defects. If you experience any issues with your product, please email us at contact@beyouchair.com and we'll be very happy to help.

Please also refer to our Shipping & Returns section for more details on processing a return.

If you pre-ordered items during any of our pre-order campaigns, many of our usual policies may be different or inapplicable. Please visit our Terms of Service for further details on Pre-Order Campaigns.

Simply contact us at contact@beyouchair.com and we’ll get back to you as soon as possible.