Because all the important information about your BeYou pre-order is shared via email, we highly recommend that you add our official email contact@beyouchair.com to your contact list and drag the email to the primary inbox. This ensures you won't miss out on important info about your BeYou.

Crowdfunding is defined as the collecting of resources (funds, money, tangible goods, time) from the population at large through an internet platform.

In return for their contributions, the crowd can receive a number of tangibles or intangibles, which depend on the type of crowdfunding.

Crowdfunding involves three participants:

- the crowd (contributors / pre-order customers);

- a hosting platform (our website); and

- the crowdfunding campaign creator (BeYouChair)

BeYouChair.com operates predominantly as a crowdfunding / pre-order website.

When getting any BeYou items as part of our crowdfunding / pre-order campaigns, you are supporting an entrepreneurial endeavour and getting a reward, you are not buying a product in a regular online store.

When you support our pre-order campaigns, you are helping to create something new, not purchasing something that already exists.

The products are given to you as a token of our appreciation for you and the support you have given us. At times, the product you are pre-ordering could go through an iterative process, resulting in changes to its design and/or functionality. This is only done with your best interest in mind as we always try to provide you with a reward you will enjoy for many years to come.

Your card will be charged at the time you place your pre-order. The pre-order charge may or may not include the shipping charge for your product - this information will be clearly provided on the campaign page itself. If shipping is charged later than the pre-order charge, you will receive an email notification when it’s time to return to our store to settle the shipping charge for your pre-order.

This business model has allowed our company to exist and we could not be more grateful to the entire pre-order community. We appreciate your understanding of our policy and your continued support.

Pre-order items do not include a warranty, unless explicitly specified in the campaign.

The benefits of supporting a pre-order campaign include but are not limited to:
- exclusive perks and discounts of up to 50% from retail price

- active involvement in the development process - which means you often get a say in what the product will look like

- priority delivery - you are among the first people in the world to receive the items before we make it available to the greater public

- helping to protect the planet - we optimise stock management, reducing overstock and our carbon footprint

Your support of a pre-order campaign does not always guarantee that you will receive a product.

If you experience a manufacturing defect while being covered under a crowdfunding / pre-order campaign’s warranty period, please contact us. We reserve the right to repair at a reasonable cost and/or offer monetary partial compensation, send you replacement parts or simply provide you with a free resolution.

Please be aware that certain delays may occur with the manufacturing and the shipment of your replacement parts. Considering the naturally occurring variations in wood grains, identifying the perfect wood finish in some cases may not be possible.

Please communicate all warranty issues by email at contact@beyouchair.com so we can provide you with a prompt service.

BeYouChair.com meticulously ensures that each product is in strict keeping with its quality criteria and that it passes all of our checks, both technical and esthetic.

The product is considered to be defective if it is damaged upon receipt or if a manufacturing fault is reported in accordance with and within the warranty period of the product in question.

Items damaged through normal wear and tear will not be considered to be defective.

Any warranty, or implied warranty, is only valid for the period of time the BeYou chair product is owned by the original purchaser of the product. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the website pre-order. Please retain a copy of the receipt which was sent to the email address on record.

In order to identify and assess the warranty issue, photos of the defective product and/or parts, the order number and original proof of purchase will have to accompany any warranty request.

What is not included in a crowdfunding / pre-order campaign warranty:

- Normal wear and tear or aging of your BeYou products, including but not limited to the normal distressing of the color/finish of your products, as a result of long-term use and/or direct exposure to sunlight.

- Damage due to non-compliant assembly.

- Damage resulting from maintenance, repairs or disassembly not performed by an after-sales service center approved by BeYouChair.com

- Any chair with signs of impact or shock on the body of the product.

- re-orders for which proof of purchase is missing.

- Any stains, burns, heat marks, scratches, cuts, or liquid/moisture damage resulting from use by customers or their environment.

- Damages or warping issues due to a living environment of drastic temperature changes. Products should not be placed in temperatures below 10 degrees C or outdoors.

- Any BeYou product that is sold by an unauthorized retailer and/or sold as “used” or using any other verbiage indicating that the product is not “new”.

- Any damages incurred during transportation and delivery.

Upon analyzing the information in the request for the return of a defective product, we reserve the option to not follow up on your request for legitimate reasons (warranty period expired, defect not covered by the warranty, inappropriate use of the product, etc.).

You may request a full refund within 30 days from the time you placed your pre-order on our site.

After the 30 days have passed, your funds may have already been used towards the production of your items and a refund will likely not be possible.

Beyouchair.com does not provide receipts or invoices beyond the pre-order confirmation email that you should have received after your transaction.

We owe our crowdfunding / pre-order customers a high standard of effort, honest communication, and a dedication to bringing the campaign to life.

At the same time, the crowdfunding / pre-order customers understand that when working to deliver a crowdfunding / pre-order campaign, the campaign creator (BeYouChair.com) may run into repeated challenges or delays, and there’s a chance something could happen that prevents BeYouChair.com from being able to complete the campaign as promised.

In the unlikely situations where extreme challenges come up and we are unable to deliver on a crowdfunding / pre-order campaign, we will openly communicate with all the campaign's crowdfunding / pre-order customers extensive details about the challenges we've encountered, how these challenges have affected our funds and our ability to deliver on our campaign and how we plan to move forward with that campaign.

For some or all crowdfunding / pre-order campaigns, we may decide to charge the shipping fees for each pre-order separate from the value of the order itself. This is done with fairness and our crowdfunding / pre-order customers' best interest in mind - shipping charges may fluctuate from one month to another and our aim is to charge realistic, up to date shipping fees.

Our commitment to all crowdfunding / pre-order customers is to:

- extend every effort to complete and deliver the campaign according to the estimated timeline shared with all crowdfunding / pre-order customers

- maintain open, transparent communication with regards to the progress we are making once the production has started for the crowdfunding / pre-order customers

- share regular updates in which we detail the steps we take, how we use the funds received from all pre-orders and what challenges we encounter along the way

The estimated delivery provided on the campaign page is just an estimate - this is not a guarantee that we will deliver your product by that time because the schedule may change as we work through potential challenges that might come along during the project.

BeYouChair.com will make every effort to include all key information relevant to crowdfunding / pre-order campaigns as often as possible in all communication with our crowdfunding / pre-order customers. When participating in our crowdfunding / pre-order campaigns, crowdfunding / pre-order customers understand and agree with all Terms of Service published and updated on this page.

Your BeYou will be shipped out in accordance with the batch your pre-order belongs to, but also depending on how soon you complete all the steps in the shipping guide we'll be sharing.

If you added the Priority Processing service to your pre-order, it will be included in our first batch. We aim to get ALL CHAIRS delivered in the next 8 - 12 weeks.

In the meantime, we will continue to keep you posted with regular updates, in which we will include pictures and videos from the production line so you can see your BeYou chair being manufactured.

As specified in the checkout process you went through when pre-ordering your BeYou, shipping fees are collected right before the fulfilment process begins. That is because shipping prices fluctuated widely in the past years, and we want to make sure you pay the fairest possible price.

The initial estimated shipping fees per chair have been between $50-$100, depending on the destination country. For US locations considered “remote” (such as Hawaii, Alaska, etc.), couriers tend to apply surcharges and mainland USA shipping estimates might not apply.

In our next update, we will share the final shipping prices, so you can finalise your contribution and get your BeYou!

You will receive an email notification from us after the next update, via the email registered with your pre-order. Stay tuned!

You become part of the movement revolution - we like to call ourselves “the trendsitters”.

You get the best possible price - our pre-order customers enjoy discounts of up to 42% off compared to retail pricing.

You get to vote for new designs - we ask you to choose your favourite colours, patterns and more from time to time. The biggest favourites will be available for pre-order!

You get a chair made with love and care - we place big bulk orders with our factories, so they invest more time and attention into our limited production runs.

You are helping to preserve the planet - we will plant 1 tree for every chair ordered.

You are being environmentally conscious - we are using international sea shipping for BeYou, which is more environmentally friendly than air shipping.

We pay duties and taxes for the United States, United Kingdom, European Union, Canada and Australia. We are also doing our best to cover duties and taxes for all countries we ship to, however there might still be some regions where this is not possible. We’ll keep everyone posted through our regular updates.

We ship to 35 countries around the world: United States, Canada, United Kingdom, Australia, Israel, China, Singapore, Hong Kong, Switzerland, Norway and the European Union (with the exception of Republic of Cyprus and Malta). 

Please note that due to the size of the product, we are required to use specific couriers that do not deliver to APO/FPO/DPO addresses or PO Boxes. 

If you live outside of our current shipping areas, please fill in this form and we’ll let you know once we start delivering to your country: https://go.beyouchair.com/BYCship  

Absolutely! You will be able to edit your shipping details up until we are ready to start delivery. We’ll make sure to give all our pre-order customers ample time to review and update delivery details before we start shipping out your pre-orders. All you need to remember is that your new address needs to be located in the same country or in one of the 35 countries we deliver to.

Your BeYou chair will arrive fully packed and partly assembled. It’s super easy to assemble in under 15 minutes with minimal tools (included in the package).

We will be sharing an assembly video with everyone in our next updates

The BeYou chair holds up to 400 lbs or 181 kg on the main seat and the backrest (when used as a seat) was tested to hold up to 275 lbs or 125 kg. As we go through the pre-production optimisation, these limits may vary slightly. Please keep an eye on our regular updates because we'll share all our exciting progress with the entire BeYou community.

For the time being, while the standard fabric colour for the cushions is black, our pre-order community can choose between these 2 colour options for the wooden parts: Natural or Black.

You can see some pictures of the Natural and Black BeYou choices in the gallery, on our Product page.

As some of our community members expressed their enthusiasm in having more colours for the chair, our team will compile all the feedback received and see what options we can consider for the future development of the BeYou project.

You may request a full refund within 30 days from the time you placed your pre-order on our website.

After the 30 days have passed, your funds may have already been used towards the production of your items and a refund will likely not be possible.

Find out more about it in our Terms of Service (especially Section 15 - Crowdfunding / Pre-Order Campaigns) and Shipping & Returns Policy.

Send us a quick email at contact@beyouchair.com and we’ll get back to you as soon as possible.