SHIPPING & RETURNS
BeYouChair.com uses exclusively a pre-order model and shipping timelines differ greatly from those of a regular online purchase. The shipping timelines provided here or on our pre-order campaign pages are estimates. As a pre-order customer, you will be privy to all post-campaign updates in which we share the progress and status of your pre-order so you will always know when you can expect to receive it.
We offer international shipping to over 35 countries and we are always expanding that network. Do you love the BeYou products and live in a country not within our shipping network? Please fill in this form and we’ll let you know once we start delivering to your country: https://go.beyouchair.com/BYCship
We dispatch your pre-order from one of our fulfilment facilities located across the world, including the USA, Europe or Asia. Because of that, we use different carriers based on which fulfilment option is more time and cost efficient for each pre-order.
The shipping price depends on your product weight and dimensions and also the country we are shipping it to. The price is either displayed during your checkout process, as soon as you enter your shipping information, or an estimated shipping price is provided on the pre-order campaign page and charged as we get closer to fulfilling your pre-order. We do our best to always offer extremely time and cost-effective shipping options.
We hope you and your families are managing to stay safe and well during these unusual and challenging times. As a direct result of the Coronavirus pandemic, and the exceptional pressure placed upon domestic and international postal services, some of our customers may experience some delays with their pre-orders. We apologise for the inconvenience this may cause and we thank you for your patience and understanding at this time.
Pre-orders are processed and dispatched in batches based on the pre-order campaign you pre-ordered in. You can expect a delivery timeline of approximately 3 to 6 months, with a more realistic timeline being displayed on the pre-order campaign page you placed your pre-order on.
Once we start fulfilling pre-orders in your batch, we generally depend on the speed and efficiency of customs and mailing services in each country. Sometimes we experience very fast shipping times, while other times there are delays that we really cannot control or influence.
We try to make the delivery process as simple as possible and we are able to send your pre-order either to your home or to a family member's home. We cannot ship to PO Boxes or APO/FPO addresses. Shipments can only be delivered to physical addresses.
Some mailing services tend to experience longer delays in delivering pre-orders. We, unfortunately, cannot control these delays and appreciate your patience in allowing additional time to receive your pre-order.
Our aim is your complete service satisfaction. You can trust that we will always go above and beyond to deliver your pre-order as soon as possible and in the quality you expect.
Shipping ("ships in") times displayed on beyouchair.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your pre-order can be impacted by many events beyond beyouchair.com's control once it leaves our facilities, we suggest that if you have a special occasion or event that you wish to use your item for (such as a birthday, Christmas, anniversary, etc.) that you pre-order your items well in advance.
Beyouchair.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth pre-order experience as much as possible.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, etc. please allow extra delivery time. During those special occasions, we will do our best to provide notices to reflect possible delays.
There may be occasions when beyouchair.com confirms your pre-order but subsequently learns that it cannot supply the pre-ordered product. In the event we cannot supply a product you pre-ordered in a timely fashion, beyouchair.com will contact you and offer to cancel the pre-order and refund your purchase price in full.
Customers are responsible for providing complete and accurate shipping addresses. Beyouchair.com can not make changes to your shipping address once a package has been shipped, and beyouchair.com is not liable for packages lost or returned to sender due to incomplete or inaccurate addresses.
We commit to deliver every product pre-ordered in our store! If your pre-order has been dispatched and you don’t receive your pre-order within the estimated delivery timelines, feel free to contact us and we’ll get back to you as soon as possible!
If you know the mailing service in your country tends to be less efficient, kindly allow additional time for delivery before considering your pre-order lost on the way.
If you haven’t received your pre-order within 30 days from the date it was dispatched in your country, we will do our best to reconcile the pre-order and find a solution that you consider satisfactory.
We do our best to provide our customers with the best quality product and impeccable pre-order experience. However, some factors are beyond our control and can result in your product being damaged. If you received a defective, incomplete or damaged product, please contact us as soon as possible and no later than 48 hours from the time you received your pre-order and we will be happy to assist you without delay.
Please also refer to our Exchange and Refund/Return Policy.
We, unfortunately, cannot mark your packages as "gifts", due to legal requirements that are outside our control.
Shipping to the US is generally Duty-Free for orders up to $800.
We are shipping the beyouchair.com product all over the world so it is impossible for us to build in the various duties, VAT and GST tax for each location. You will therefore need to cover any duty and tax applicable in your country upon the receipt of your pre-order.
We will do our best to get it to you in the most cost-efficient way possible and we will pass on to you any savings we discover along the way.
Beyouchair.com can not be held responsible for any package that does not make it through the local customs and is destroyed or returned due to the item being rejected in the destination country.
From time to time, beyouchair.com may decide to cover import duties and taxes on behalf of its customers. This information will be displayed on the pre-order campaign as applicable. For all other situations, customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customer's sole responsibility to pay such taxes and fee if any.
You will receive a tracking number soon after your pre-order is dispatched. Simply visit the carrier's website and enter the tracking number to see the location/status of your package.
If more than 7 business days passed since your pre-order was dispatched in your country and you haven't received your tracking number, please contact us with your pre-order number and the subject "Tracking # For My Pre-Order".
We will get back to you within 2 business days with your tracking number if it’s available.
If there's a problem with your package, contact us and we will do our best to assist you as soon as possible. Please include your pre-order number, a brief description of the problem, and any reference number you have (in case you already opened a support ticket with the shipping carrier).
Exchange & Refund/Return Policy
We offer a 1 year limited warranty on manufacturing defects. If you experience any issues with your product, please email us at email@example.com and we'll be very happy to help.
Items that are bought as part of a pre-order campaign and/or as part of a clearance sale (defined as at less than one-third of their original cost; equal to or more than 30% off) cannot be refunded or returned (unless received damaged and an email informing us about the damage, along with photographs showing the damage, is sent through to us no later than 48 hours from the time of pre-order receipt) - their order is final. However we may, at our sole discretion, agree to credit part of the amount towards another order - please do contact us in advance of returning such items.
If your pre-order is processed correctly on our site and your local post office can't deliver it to you because you are not available and/or you are not collecting it from the post office, the package will be returned to sender after a waiting period (the length of which depends on the procedures of your local post office).
We make every effort to notify you that your package is ready for delivery so you can collect it and prevent having it returned to the sender.
We are not responsible for such involuntary returns and once the package returns to us, we consider the pre-order closed.
Return packages incur a number of fees for us, which is why simply re-sending it back to you is not possible.
If you wish to have the package resent to you, you will be responsible to cover the additional fees we incurred because of its return.
A minimum US$150 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. You will also be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
If you wish to return a damaged item, please contact us no later than 7 days from the date of your pre-order receipt. We'll provide you with instructions on how to proceed and, if applicable, the return address. You will be responsible for the shipping cost of the return/exchange. As soon as we receive the item we will either repair or we will exchange the product for another one.
To avoid potential issues, we strongly recommend using a tracking service when returning any item.
If you received a damaged or incomplete pre-order and have not notified us (via email, along with photographs showing the damage/problem) about the damage or missing items within 48 hours from the time you received the pre-order, we will not take responsibility for the damaged or missing items.
Customers can cancel their pre-order at any time for 7 days from the time of placing the pre-order. Once the 7 days have passed, the pre-order cannot be cancelled or refunded. Upon receipt of the package, our Return and Refund Policy comes into effect.
Items that are bought as part of a pre-order campaign and/or as part of a clearance sale (defined as at less than one-third of their original cost; equal to or more than 30% off) cannot be refunded.
For all other situations, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The amount of days largely depends on your bank.
If you haven’t received your refunded funds yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will be happy to assist you.
There are certain situations where no refunds or replacements are granted:
-Any item not in its original condition is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.
-Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
-The product that has been misused or changed.
No refunds or replacements will be made for sale items or end of line product received unused, undamaged, without any missing parts
We only replace items if they are received by the customer defective, incomplete or damaged due to our manufacturing negligence or error. You must contact us as soon as possible and no later than 48 hours from the time you received your pre-order to inform us if you received a damaged/incomplete/defective product. If you need to exchange it for the same item, send us an email at email@example.com and we'll provide you with all details necessary for the return.
We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your pre-order, we are happy to take it back. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems.
If the product is found to be damaged or used beyond what it takes for you to reasonably inspect it, then we may reject a refund or exchange.
To return your product, please contact us and we'll provide you with all details necessary for your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for packages getting lost on the way to us.
Upon receipt of your return, we will assess the product(s) and if a refund is granted, the prompt refund will be issued to your original method of payment.
We are sorry that we cannot accept international returns via our website. Please contact us and we will provide you with further instructions on where returns should be shipped.
If you received an incorrect, incomplete or damaged product, please contact our customer care immediately and no later than 48 hours from pre-order receipt, so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
We will email you detailed return instructions to return your item(s).
If you're returning more than one item, we may ask you to ship items together or in separate boxes.
Your refund will include the price of the item(s) minus the return shipping fees. The refund will not include any original shipping charges, if applicable.
Your refund will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.
If you pre-ordered items during any of our pre-order campaigns, many of our usual policies may be different or inapplicable. Please visit our Terms of Service for further details on Pre-Order Campaigns.
Simply contact us at firstname.lastname@example.org and we’ll get back to you as soon as possible.