GENERAL

BeYouChair.com uses exclusively a pre-order model and shipping timelines differ greatly from those of a regular online purchase. The shipping timelines provided here or on our pre-order campaign pages are estimates. As a pre-order customer, you will be privy to all post-campaign updates in which we share the progress and status of your pre-order so you will always know when you can expect to receive it.

WHICH COUNTRIES DO YOU SHIP TO?

We offer international shipping to over 35 countries and we are always expanding that network. Do you love the BeYou products and live in a country not within our shipping network? Please fill in this form and we’ll let you know once we start delivering to your country: check here

WHAT SHIPPING METHODS DO YOU OFFER?

We dispatch your pre-order from one of our fulfilment facilities located across the world, including the USA, Europe or Asia. Because of that, we use different carriers based on which fulfilment option is more time and cost efficient for each pre-order.

WHAT IS THE SHIPPING PRICE?

The shipping price depends on your product weight and dimensions and also the country we are shipping it to. The price is either displayed during your checkout process, as soon as you enter your shipping information, or an estimated shipping price is provided on the pre-order campaign page and charged as we get closer to fulfilling your pre-order. We do our best to always offer extremely time and cost-effective shipping options. 

I JUST PLACED A PRE-ORDER. WHEN CAN I EXPECT TO RECEIVE IT?

We hope you and your families are managing to stay safe and well during these unusual and challenging times. As a direct result of the Coronavirus pandemic, and the exceptional pressure placed upon domestic and international postal services, some of our customers may experience some delays with their pre-orders. We apologise for the inconvenience this may cause and we thank you for your patience and understanding at this time.

Pre-orders are processed and dispatched in batches based on the pre-order campaign you pre-ordered in. You can expect a delivery timeline of approximately 3 to 6 months, with a more realistic timeline being displayed on the pre-order campaign page you placed your pre-order on.

Once we start fulfilling pre-orders in your batch, we generally depend on the speed and efficiency of customs and mailing services in each country. Sometimes we experience very fast shipping times, while other times there are delays that we really cannot control or influence.

We try to make the delivery process as simple as possible and we are able to send your pre-order either to your home or to a family member's home. We cannot ship to PO Boxes or APO/FPO addresses. Shipments can only be delivered to physical addresses.

Some mailing services tend to experience longer delays in delivering pre-orders. We, unfortunately, cannot control these delays and appreciate your patience in allowing additional time to receive your pre-order.

Our aim is your complete service satisfaction. You can trust that we will always go above and beyond to deliver your pre-order as soon as possible and in the quality you expect.

Shipping ("ships in") times displayed on beyouchair.com refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your pre-order can be impacted by many events beyond beyouchair.com's control once it leaves our facilities, we suggest that if you have a special occasion or event that you wish to use your item for (such as a birthday, Christmas, anniversary, etc.) that you pre-order your items well in advance.

Beyouchair.com cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth pre-order experience as much as possible.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, etc. please allow extra delivery time. During those special occasions, we will do our best to provide notices to reflect possible delays.

There may be occasions when beyouchair.com confirms your pre-order but subsequently learns that it cannot supply the pre-ordered product. In the event we cannot supply a product you pre-ordered in a timely fashion, beyouchair.com will contact you and offer to cancel the pre-order and refund your purchase price in full.

I MADE A MISTAKE IN MY SHIPPING DETAILS. CAN I CHANGE THEM?

Customers are responsible for providing complete and accurate shipping addresses. Beyouchair.com can not make changes to your shipping address once a package has been shipped, and beyouchair.com is not liable for packages lost or returned to sender due to incomplete or inaccurate addresses.

ANY CHANCE MY PRE-ORDER GETS LOST ON THE WAY? DO YOU GUARANTEE DELIVERY?

We commit to deliver every product pre-ordered in our store! If your pre-order has been dispatched and you don’t receive your pre-order within the estimated delivery timelines, feel free to contact us and we’ll get back to you as soon as possible!

If you know the mailing service in your country tends to be less efficient, kindly allow additional time for delivery before considering your pre-order lost on the way.

If you haven’t received your pre-order within 30 days from the date it was dispatched in your country, we will do our best to reconcile the pre-order and find a solution that you consider satisfactory.

WHAT IF MY PRE-ORDER ARRIVES DAMAGED?

We do our best to provide our customers with the best quality product and impeccable pre-order experience. However, some factors are beyond our control and can result in your product being damaged. If you received a defective, incomplete or damaged product, please contact us as soon as possible and no later than 48 hours from the time you received your pre-order and we will be happy to assist you without delay.

Please also refer to our Exchange and Refund/Return Policy.

CAN YOU MARK MY PRE-ORDER AS A “GIFT”?

We, unfortunately, cannot mark your packages as "gifts", due to legal requirements that are outside our control.

WHAT ABOUT DUTY/CUSTOM FEES AND TAXES?

Shipping to the US is generally Duty-Free for orders up to $800.

We are shipping the beyouchair.com product all over the world so it is impossible for us to build in the various duties, VAT and GST tax for each location. You will therefore need to cover any duty and tax applicable in your country upon the receipt of your pre-order.

We will do our best to get it to you in the most cost-efficient way possible and we will pass on to you any savings we discover along the way.

Beyouchair.com can not be held responsible for any package that does not make it through the local customs and is destroyed or returned due to the item being rejected in the destination country.

From time to time, beyouchair.com may decide to cover import duties and taxes on behalf of its customers. This information will be displayed on the pre-order campaign as applicable. For all other situations, customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customer's sole responsibility to pay such taxes and fee if any.

HOW CAN I TRACK MY PACKAGE?

You will receive a tracking number soon after your pre-order is dispatched. Simply visit the carrier's website and enter the tracking number to see the location/status of your package.

If more than 7 business days passed since your pre-order was dispatched in your country and you haven't received your tracking number, please contact us with your pre-order number and the subject "Tracking # For My Pre-Order".

We will get back to you within 2 business days with your tracking number if it’s available.

THERE’S A PROBLEM WITH MY SHIPMENT. PLEASE HELP!

If there's a problem with your package, contact us and we will do our best to assist you as soon as possible. Please include your pre-order number, a brief description of the problem, and any reference number you have (in case you already opened a support ticket with the shipping carrier).