FREQUENTLY ASKED QUESTIONS

Pre-Order Batch 1: If you pre-ordered on our store before Apr 30th 2021, the current estimated shipping for your BeYou chair is the second half of February 2023.

Pre-Order Batch 2: If you pre-ordered on our store between May 1st - July 15th 2021, the current estimated shipping for your BeYou chair is the first half of March 2023.

Pre-Order Batch 3: If you pre-ordered on our store between July 15th - October 31st 2021, the current estimated shipping for your BeYou chair is the second half of March 2023.

Pre-Order Batch 4: If you pre-ordered on our store after October 31st 2021, the current estimated shipping for your BeYou chair is the first half of April 2023.

If you added the Priority Processing service to your pre-order, it will be included in our first batch, so the current estimated shipping for your BeYou chair is the second half of February 2023.

In the meantime, we will continue to keep you posted with regular updates, in which we will include pictures and videos from the production line so you can see your BeYou chair being created.

Due to the global pandemic, shipping prices tend to fluctuate rather widely. Because we want to make sure you pay the most objective, fair price for your shipping, we will collect shipping fees closer to when we are ready to start delivery.

We estimate that the shipping fee per chair will be about $50-$100, depending on the destination country. For US locations considered “remote” (such as Hawaii, Alaska, etc.), couriers tend to apply surcharges and mainland USA shipping estimates might not apply.

Once we have pre-order stats for each area of the world, we will negotiate pricing based on volume and we’ll pass on any savings to you, ensuring you pay the lowest fair price possible for your pre-order shipping.

When it’s time to collect shipping fees, you will receive an email notification from us, via the email you used when placing the pre-order.

Important: Your card will not be automatically charged for the shipping fees. When we reach that stage, we’ll make sure you have all the info you need to complete the payment for the shipping fees easily and with no hassle.

We believe in the power of communities and their ability to come together and bring innovative ideas to life. Plus, you get huge savings when you pre-order. And our factories get bigger bulk orders. Its a win-win-win!

Find out more about How it Works here.

You become part of the movement revolution - we like to call ourselves “the trendsitters”.

You get the best possible price - our pre-order customers enjoy discounts of up to 42% off compared to retail pricing.

You get to vote for new designs - we ask you to choose your favourite colours, patterns and more from time to time. The biggest favourites will be available for pre-order!

You get a chair made with love and care - we place big bulk orders with our factories, so they invest more time and attention into our limited production runs.

You are helping to preserve the planet - we will plant 1 tree for every chair ordered.

You are being environmentally conscious - we are using international sea shipping for BeYou, which is more environmentally friendly than air shipping.

You register for the next pre-order event right now and secure your special discount. We hold a few pre-order events per year, only for a limited time. Our community gets exclusive access to the exact dates pre-orders are open.

Then, you pre-order during the event! Or you’ll have to wait months and months until the next one.

We make your BeYou to order, so because you’re a bit patient, we can offer you great deals. It takes about 3-6 months to receive your order, depending on when you placed it. Please scroll up and read the answer to the first question: “When will you deliver my BeYou Chair?” for more details. We send our entire community regular updates until then.

You get to be among the very first people in the world to own a truly transforming BeYou chair!

Find out everything about How It Works here.

We pay duties and taxes for the United States, United Kingdom, European Union, Canada and Australia. We are also doing our best to cover duties and taxes for all countries we ship to, however there might still be some regions where this is not possible. We’ll keep everyone posted through our regular updates.

We ship to 35 countries around the world: United States, Canada, United Kingdom, Australia, Israel, China, Singapore, Hong Kong, Switzerland, Norway and the European Union (with the exception of Republic of Cyprus and Malta). Please note that due to the size of the product, we are required to use specific couriers that do not deliver to APO/FPO/DPO addresses or PO Boxes. If you live outside of our current shipping areas, please fill in this form and we’ll let you know once we start delivering to your country: https://go.beyouchair.com/BYCship

Absolutely! You will be able to edit your shipping details up until we are ready to start delivery. We’ll make sure to give all our pre-order customers ample time to review and update delivery details before we start shipping out your pre-orders. All you need to remember is that your new address needs to be located in the same country or in one of the 35 countries we deliver to.

The BeYou chair comes with a 1 year limited warranty on manufacturing defects.

Your BeYou chair will come flat packed, partly assembled. It’s super easy to assemble in under 20 minutes with minimal tools (included in the package).

The BeYou chair holds up to 400 lbs or 181 kg on the main seat and the backrest (when used as a seat) was tested to hold up to 275 lbs or 125 kg. As we go through the pre-production optimisation, these limits may vary slightly. Please keep an eye on our regular updates because we'll share all our exciting progress with the entire BeYou community.

For the time being, while the standard fabric colour for the cushions is black, our pre-order community can choose between these 2 colour options for the wooden parts: Natural or Black.

You can see some pictures of the Natural and Black BeYou choices in the gallery, on our Product page.

As some of our community members expressed their enthusiasm in having more colours for the chair, our team will compile all the feedback received and see what options we can consider for the future development of the BeYou project.

You may request a full refund within 30 days from the time you placed your pre-order on our website.

After the 30 days have passed, your funds may have already been used towards the production of your items and a refund will likely not be possible.

Find out more about it in our Terms of Service (especially Section 15 - Crowdfunding / Pre-Order Campaigns) and Shipping & Returns Policy.